We can help with questions about timetables, buying tickets or planning your journey and are available for feedback of any kind.

Opening hours

Service-Center Alpenbahnhof: Monday - Friday, 07:30 to 17:00

Our availability by phone: daily 07:30 to 18:00

Niederösterreich Bahnen GmbH
Werkstättenstraße 13, 3100 St. Pölten
Tel.: +43 2742 360 990-1000
E-Mail: info@niederoesterreichbahnen.at
 

Agency for Passenger and Transport Rights (apf)
Passengers who do not agree with the company's decision can contact the apf in Austria. Please submit your documents using the complaint form at www.passagier.at. If electronic transmission is not possible for you, please send the documents by post to: Agentur für Passagier- und Fahrgastrechte, Fachbereich Bahn, Linke Wienzeile 4/1/6, A-1060 Vienna.